Courses
Our Online Payments &
Fintech Courses
Build practical, industry-ready capability in digital payments, banking, and fintech,
with learning pathways designed for Africa and the Middle East.
Every course is modular, role-aligned, and focused on real payments environments.
Learn at your own pace or enable your teams with blended, facilitated programmes.
Self-paced online • Facilitated options for teams • Certificates on completion
How Our Courses Work
Each Transact Connect Training course is built to be clear, practical, and
business-ready. Modules are broken into one-hour units that combine short
lessons, real examples, and scenario-based learning, ideal for busy
professionals and distributed teams.
Our Course Portfolio
Start with a Foundational Overview of the payments landscape, then deepen
your skills in Sales, Support, Marketing, and Digital Transformation. All courses
are delivered online, with options to support individuals, teams, and organisations.
Foundational Payments & Frameworks Courses
Understanding the
South African Payments Framework & Landscape
Gain a clear, non-technical
understanding of how South Africa’s national payments system operates, from SARB and
PayInc to banks, fintechs, and third-party providers.
Learn the key instruments, schemes, regulations,
emerging methods of payments that underpin everyday transactions
and innovation.
Ideal for:
New joiners, relationship managers, product teams, risk & compliance, regulators, and ecosystem partners working in South Africa.
Understanding the
East African Payments Framework & Landscape
Explore the rapidly evolving
payments landscape across East Africa, including mobile money
ecosystems, cross-border flows, and regulatory developments.
Understand how banks, MNOs,
fintechs, and platforms interact
in this dynamic region.
Ideal for:
Pan-African teams, regional product owners, mobile money and fintech professionals, and development partners
operating in East Africa.
Understanding the
Middle Eastern Payments Framework & Landscape
Build a structured view of payments frameworks across key Middle Eastern markets, including cards,
real-time payments, wallets, and regulatory trends.
Understand how
local infrastructure, schemes, and
innovation intersect.
Ideal for:
Banks, fintechs, payment processors, and partners with exposure to Middle Eastern
markets.
Operational & Business-Focused Courses
Mastering Payments Sales: Driving Value
Move beyond product pushing to value-led payments sales. Learn how to position acquiring and digital payment solutions, link features to clear business outcomes, and build long-term relationships with merchants, corporates, and partners.
Ideal for:
Relationship managers, business developers, account managers, and sales teams in payments, banking, retail, and mobile network sectors.
Payments Marketing: Strategies for Growth
Learn how to market payments products effectively, from understanding your customers and segments, to positioning, messaging, campaigns, and content tailored to banks, fintechs, MSMEs, and consumer-facing channels.
Ideal for:
Marketing, product, and growth teams in banks, fintechs, PSPs, and ecosystem organisations.
Mastering Payments Support
Equip customer service and operations teams to handle card, online, and alternative payments queries with confidence. Understand end-to-end transaction flows, typical failure points, disputes, reversals, fraud flags, and how to explain issues clearly to customers and merchants.
Ideal for:
Contact centre agents, merchant support teams, branch and back-office staff, and operations analysts involved in payments.
Merchant Enablement: Foundations of Digital Payments
Merchant Enablement: Foundations of Digital Payments provides a practical introduction to how merchants operate within the digital payments ecosystem. The course equips you with a clear understanding of payment methods, transaction flows, and the merchant lifecycle, from onboarding and activation to optimisation and growth. It enables professionals to confidently support merchants and drive effective payment adoption.
Ideal for:
Merchant onboarding and implementation teams, customer support professionals in payments, sales and account management teams, PSP’s, PayFacs, and acquiring bank staff, Fintech professionals supporting merchant solutions.
Payments Compliance: Managing Risk, Regulation & Trust
Payments Compliance: Managing Risk, Regulation and Trust Across the Payments Ecosystem provides a comprehensive understanding of the regulatory and compliance landscape governing digital payments. The course focuses on how organisations manage risk, meet regulatory obligations, and build trust across the ecosystem, enabling learners to apply compliance principles in real-world operational environments.
Ideal for:
Compliance and risk professionals, AML and financial crime teams, payments operations and support teams, fintech, banking, and regulatory professionals, product and business leaders involved in payments.
Payments Fraud: Detection, Prevention & Response
Payments Fraud: Detection, Prevention and Response Across the Payments Ecosystem explores the evolving fraud landscape across digital payment channels. The course equips you with the knowledge and tools to identify fraud risks, implement preventative controls, and respond effectively to incidents. It provides practical insight into protecting both the merchants and consumers in an increasingly digital payments landscape & environment.
Ideal for:
Fraud and risk management teams, payments operations and support professionals, compliance, governance and AML teams, PSP's, fintech, retail and banking professionals, product and security teams.
Mastering Merchant Payments Sales
You will gain a clear understanding of POS devices, digital payment methods, merchant needs, pricing models, and value-based selling. The course enables sales teams to confidently position payment solutions that support merchant growth in an increasingly digital economy..
Ideal for:
Merchant onboarding and implementation teams, customer support professionals in payments, sales and account management teams, PSP’s, PayFacs, and acquiring bank staff, Fintech professionals supporting merchant solutions.
Mastering ISO 20022 Global Standards
This course provides you with a comprehensive understanding of ISO 20022, from its origins and business drivers through to message structures, payment flows, implementation challenges, operational impacts, compliance benefits, and future opportunities.
Ideal for:
Banking professionals, payments professionals, fintech employees, product managers, business analysts, operations teams, compliance teams, technology teams, customer support staff, Sales professionals working in payments.
Digital Transformation, Innovation & Agencies
Digital Payments Transformation & Agency Network Management
This program combines two critical dimensions of modern banking: the strategic shift toward digital financial services and the operational excellence required to manage external agent networks. Explore emerging trends in digital transformation, such as mobile banking, digital payments, and customer-centric innovation, while also developing practical skills to oversee agency networks effectively
Ideal for:
Bank managers & digital transformation teams, agency network managers, coordinators & supervisors, mobile money & digital banking specialists, compliance, risk, & operations staff, policymakers & financial inclusion practitioners. Anyone seeking to strengthen both strategic & operational capabilities in digital banking & agent networks
Agency Network Management: Oversight & Operations
Equip yourself with the knowledge, tools, and strategies required to effectively manage, support, and grow agency networks within financial services. It provides you with a practical framework for managing external businesses that operate as mobile money and banking agents. Gain actionable insights into balancing risk, profitability, & performance while fostering trust & long-term partnerships with agents.
Ideal for:
Agency network managers and coordinators, regional and branch managers overseeing agent operations, mobile money and digital banking supervisors, customer support and agent service teams, compliance officers and operations staff engaged with agent networks, Anyone seeking to strengthen their skills in managing external agent partnerships
Transact Connect Training Specialist Certifications are industry-focused professional certifications designed to validate specialist knowledge and practical understanding within specific payments disciplines. These certifications are not formal academic qualifications and do not constitute professional designations unless otherwise stated.